Privacy Policy

Information we process

Depending on the features used, ISM may process:

• Account information, including name, username, email address, company details and authentication information.
• Job and operational information, including vessel or site names, work details, job status, inventory, equipment and service records.
• Photos and attachments captured, selected, uploaded or accessed through the application.
• Information associated with photos, including the job, vessel or site, camera reference, date and time.
• Notes, updates and other information entered while carrying out or completing work.
• Limited technical information needed to operate, secure and troubleshoot the application.

Camera, photos and device permissions

ISM may request permission to access the device camera and, where applicable, the device photo library or storage.

These permissions allow authorised users to photograph equipment, installations, vessels, sites, repairs and completed work, or select an existing job-related image.

Photos captured or selected through ISM may be automatically uploaded and synchronised with IS Security systems and authorised cloud storage, including Microsoft SharePoint.

Camera and photo permissions are not used for advertising, profiling or unrelated purposes. Users can manage these permissions through their device settings. Revoking a permission may prevent the related ISM feature from working.

How information is used

Information processed through ISM may be used to:

• Authenticate authorised users and control access.
• Display, manage, update and complete operational jobs.
• Manage inventory, equipment and service records.
• Record installation, maintenance and repair activity.
• Capture and retain photographic evidence of work.
• Upload and synchronise photos, files and documentation.
• Maintain security and investigate technical problems.
• Meet contractual, regulatory and legal obligations.

Sharing of information

Information may be made available where reasonably necessary to:

• IS Security employees and authorised personnel.
• Authorised contractors, engineers and service providers.
• Customers where job documentation is required in connection with services provided to them.
• Technology and cloud-service providers used to operate ISM.
• Government, regulatory or law-enforcement authorities where required by law.

Microsoft SharePoint and Microsoft services

ISM may integrate with Microsoft authentication services and Microsoft SharePoint.

Photos, job records, documents and related files may therefore be transferred to and stored within IS Security’s Microsoft environment. Microsoft’s applicable privacy and security terms may also apply to information processed through its services.

Data retention and security

Information is retained for as long as reasonably necessary for operational, customer, contractual, security, audit, accounting, legal and regulatory purposes.

Information that is no longer required may be deleted or anonymised in accordance with IS Security’s retention practices.

We use reasonable technical and organisational measures to protect information. These may include account authentication, access controls, encrypted communications and controlled access to IS Security systems and cloud services.

No electronic storage or transmission method can be guaranteed to be completely secure.

International processing

IS Security operates internationally and may use systems or service providers located in different countries.

Information may therefore be processed or stored outside the country in which it was originally collected. Appropriate safeguards will be used where required by applicable law.

Your privacy rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to certain processing.

These rights may be subject to legal, contractual and operational limitations. Requests can be submitted using the contact information below.

Children’s privacy

ISM is a business application and is not intended for children. We do not knowingly use ISM to collect personal information from children.

Changes to this policy

We may update this Privacy Policy to reflect changes to ISM, our services or applicable legal requirements.

The effective date displayed at the top of this page will be updated when changes are made.